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free
Free — mostly :-)
We always pay for your BTC transaction fees! And our service is completely free for all your day-to-day transactions (up to 0.005 BTC).
free
Instant
No more waiting for confirmations. Orders up to 0.1 BTC are sent in a couple of seconds.
free
Trusted
Trusted and supportive member of the Monero community. Legendary support: we even pay you if we are late!

Frequently Asked Questions

What is XMR.to?

XMR.to allows privacy conscious individuals to pay bitcoin-accepting merchants in Monero.

Today, an ever increasing number of merchants accept bitcoin. However, this convenience has come at a cost. In the traditional banking system entities you transact with cannot see your bank account or your transactions with other parties. The transparent public blockchain of bitcoin, on the other hand constantly broadcasts all information about every transaction you make to the entire world.

The Monero project promotes a technological solution for financial privacy by default. We believe that such financial privacy is a basic human right. Our mission is to serve the Monero community to help maintain that right in a world currently dominated by fiat and Bitcoin. XMR.to recognized very early on that the Monero technology could help this state of affairs. However the number of merchants accepting Monero is still too limited. XMR.to allows Monero users to spend their Monero at any Bitcoin-accepting merchants.

My money is gone!?

Something went wrong with your order? don't panic. We’ve served the community for years and nobody has ever lost funds. The friendly people at support@xmr.to can help you out. Please include these details in your support request:

  1. your order's secret key and your transaction ID.
  2. if you don’t have those, any other information that could help us identify your payment (destination address that XMR.to gave you, time, amount, etc);
  3. your Monero address — for reimbursement. Due to Monero characteristics we do not know your address unless you tell us!

Please understand that for operational reasons, we can’t reimburse you in Bitcoin.

How does it work? (tl;dr version)

  1. Enter the Bitcoin address given to you by Bitpay or any other merchant or payment processor, and the amount you want to send. Hit the "Create" button.
  2. We tell you how many moneroj you need to send us.
  3. Once we receive the moneroj you send us, we make your requested bitcoin payment.
  1. Create a new order: just enter the Bitcoin address you want to pay, and the precise amount you want to send there. Note that a message might inform you that 'Orders up to 0.1 BTC will be sent out instantly.' This means that if you choose an amount smaller or equal to the amount 0.1 BTC shown, it will be processed instantly without even a confirmation (great to pay in real life for a restaurant or some drinks!). Larger orders require a confirmation (2 minutes on average).
  2. We set up an order for you. An order is the contract between you and XMR.to, which states that if we receive a specific number of moneroj from you, we will make a specific Bitcoin payment on your behalf.
    • Take note of the order secret key that we give you (a unique identifier, 12 characters long, that starts with 'xmrto-…'). If you want to track the status of your order later, you will need this secret key.
    • Send the amount of moneroj (XMR) specified in the order to the indicated address.
    • Your order is only valid for 15 minutes. You will need to send us the requested amount of moneroj within this time window, or we won't be able to process the order. Note that we only need to see the unconfirmed transaction on the p2p network within this time window, confirmation by miners can come later.
  3. Once we get your Monero payment, depending on the amount, we may wait for it to be confirmed (typically just few minutes), and then send your requested amount of bitcoins to the Bitcoin address that you chose.

Are there any hidden costs?

No. We tell you the BTC/XMR exchange rate that you are getting and the exact number of moneroj you need to send us in order to have your Bitcoin payment fulfilled.

Do you support the payment protocol?

Yes! Just click on the link "enter payment bill URL" just below our input field for the BTC address. Then paste the url that you see in your browser on the payment bill page (for instance it may look like 'https://www.bitpay.com/xxx'). That's it!

What is the indicative rate?

The indicative rate is the rate we currently offer for a standard order size. We call it indicative as it might change depending on the amount of your order. If you want to see the actual rate for your desired amount, just create an order!

Can you recommend a wallet?

We can recommend Monerujo on Android and Cake Wallet on iOS. These wallets integrate natively with XMR.to.

Disclaimer: We are big fans of both Cake Wallet and Monerujo, but cannot take any responsibility for any damage or loss in how you use them, and we are not liable for any breaches of terms of service that may occur through the use of any third party access to our APIs.

How well is XMR.to protecting my privacy?

By default, Monero payments protect your privacy much better than Bitcoin ones, by putting you back in control: you control how much you reveal and to who thanks to view keys. Hence, it is not XMR.to that protects your privacy as we are NOT a trusted third party in the equation – something we would be uncomfortable with. Instead, it is Monero that gives you back control of a reasonable financial privacy in the digital realm.

Note that because the Bitcoin blockchain is transparent, payments originating from us will be easily discernible as coming from XMR.to. However, thanks to the intrinsic properties of Monero, no-one can associate that payment with you unless you decide to. This would be true and simpler if your merchant was accepting Monero directly – insist they should do so next time!

How do you ensure responsible use of your platform?

We believe in the right to financial privacy, but at the same time, it’s our duty to prevent misuse of our platform. We have technical measures in place to detect and prevent misuse. We also cooperate with authorities in justified cases: when there is an indication of a crime and a valid legal basis for a request for information. However, to be clear, we do not believe that authorities should be able to just ‘fish’ for mass information without legally enforceable grounds.

Do you have a PGP key?

If you want to contact us via support@xmr.to in a secure way, use our PGP key.

Is XMR.to a puppet of big brother?

Yes - that’s why we support and promote Monero. /s

Do you have an API?

Yes, we do! Feel free to use it.

Why do you write moneroJ instead of moneroS?

"Monero" is the Esperanto word for "currency". And the plural form in Esperanto should be written "Moneroj" with a 'j'. ("Moneros" is also considered correct). You'll get used to it. :)

What about …coin?

No.

Other questions? Problems?

Contact us: support@xmr.to